Returns & Refunds

Returns, Cancellations & Refunds

We want the returns process to be as simple and clear as possible. Below you'll find everything you need to know.

30-Day Returns Policy

You may request a return within 30 days of receiving your order, provided the item is:

i. Unused and in its original condition
ii. In its original packaging
iii. Accompanied by proof of purchase

To request a return, please contact us first at orders@liftment.co.uk

Once your request has been reviewed and accepted, we will provide return instructions and the correct return address. Items sent back without prior contact may not be accepted.

Return shipping is free of charge for the customer. Once your return request has been accepted, we will provide instructions on how to return the item.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If the item is faulty, damaged, or incorrect, contact us as soon as possible at orders@liftment.co.uk so we can resolve the issue promptly. This does not affect your statutory rights.

Exchanges

If you would like to exchange an item, please contact us first.

In most cases, the quickest way is to return the original item and place a new order separately.

Your Statutory Right to Cancel

If you placed your order online as a consumer, you have the right to cancel within 14 days of receiving the goods, without giving any reason.

To exercise this right, inform us within that 14-day period at orders@liftment.co.uk

You must then return the goods within a further 14 days. Return shipping for cancelled orders is free of charge for the customer.

We will reimburse all payments received, including standard delivery costs where applicable, no later than 14 days after receiving the returned goods, or, if earlier, after you provide evidence that you have sent them back.

We may deduct an amount for any loss in value resulting from unnecessary handling, as permitted by applicable law.

Please note: the right to cancel may not apply in certain cases where cancellation rights are excluded under applicable law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method without undue delay. Please allow additional time for your bank or card provider to process the refund.

No restocking fee applies to returned items.

For any questions, please contact us at orders@liftment.co.uk